Please bear with us as we build this document out.  

Q: Do you charge transformations as one per image or one per time the images is loaded?

A: As for transformations, each unique URL generated by a transformation will count as one transformation. Ie: would generate one unique transformation, and would generate a completely different one. Each of these would be charged as a separate transformation. However, each unique transformation is cached for a 30 day period, (where you can call it without running another transformation), after which you will need to run the transformation again, at which point you would be charged.

Q: Is there a way for use to delete files once we have processed/handled them?

A: Yes, we support a remove function , if you are concerned about security you can use our policies.

You can also do so via REST API:

Q: Why are my images not rotating properly?

A:This could be due to the fact that this image currently has exif data attached to this.

You can check if a photo has exif attached to it here:

Exif includes information such as geolocation, and the orientation of the device that took the picture, it can originate from phones, camera, and other devices.

In this case, the browser is not reading the exif data of the image, but you can apply the command of rotate=deg:exif.

Here is an example of rotating it:

Please let us know if you have any questions regarding this.

Q: How do I make sure I am caching images properly?

A: When creating a unique transformation/conversion and running it through our processing engine, this image is cached for 30 days. This then generates a unique URL link to be able to view the cached image so that you are not charged for an additional transformation.

Every subsequent request with the exact same parameters will be delivered via cache instead of being converted multiple times.

Q: What browsers do you currently support?

A:Currently we recommend the latest releases of Chrome, Edge and Firefox, we also support IE 11, however we don't support IE10 due to default TLS issues it is impacted by with our product.

Q: Is there a way to save only the cropped image and not the original uploaded?

A: You will need to add this to your picker parameters to only save the cropped and not the original uploaded image:

uploadInBackground: false

Q: Where can I see all my invoices?

A: Within the Dev Portal by clicking on the Billing tab

Q: How do I resize a PDF thumbnail?

A: Hello, you'll need to convert the PDF to an image and then resize it like so:,w:500/filehandle

Q: Can I upload to my own S3 bucket?

A: Yes please see our documentation here:

Q: Are you GDPR Compliant?

A: Filestack is committed to meeting the requirements of the GDPR by May 25th, 2018. Please see our blog post here:

Q :Is it possible to see the images i have uploaded anywhere?

A: Yes, please login to you Developer Portal, you can find your files by clicking on the Assets section

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